Payment / Shipping
1. Are all prices excl. VAT?
- Yes, all listed prices are excluding VAT. No VAT is charged at check out if you're buying from outside The Netherlands and you have a legit VAT number. When you register as a new customer and choose Business customer, you can enter your VAT number.
- Most likely you registered as Private customer and not as a Commercial customer. No worries, please drop a line with your name and VAT number to [email protected]. We'll fix it in the back and send you a heads up so you can place your order with zero VAT.
3. What are the shipping costs to*:
- The Netherlands - € 9,00
- Belgium - € 12,95
- Germany - € 12,95
* for all standard items. For excessive large end/or heavy shipments we will contact you with specific quote for delivery options
4. Where are you shipping from?
- Amsterdam, The Netherlands.
5. Do you also repair pro-audio equipment?
- Sure! But only professional (!) audio equipment. No Hifi, video etc. Please note that products purchased at AEM (direct of through an AEM dealer) always get priority service over products sourced elsewhere.
6. Do you perform warranty service?
- Yes. We are factory authorised service centre for several brands including Sound Devices, Zaxcom, Meyer Sound, SSL, Wisycom, Yamaha Pro and Digital and many more. Please note that for products purchased at AEM, warranty service is handled with priority and a smile, and typically without any cost. For products not purchased at AEM, a handling fee may apply